Part-Time Customer Service Representative (One Year Contract) – 2 Vacancies
The County of Brant, ON, Canada
Temporary
Community Services
Entry Level
REPORTS TO: Manager, Recreation and Facilities Business Services
LOCATION: Various Locations
Minimum Qualifications:
Hours of Work: 0 – 24 hours per week. Shifts vary, with focus on evening and weekend shifts. Generally, evenings (4:00 p.m. to 10:00 p.m.), weekends (various shifts between 7:00 a.m. to 10:00 p.m.) and daytime hours (Monday to Friday various shifts between 8:30 am and 4:30 pm)
The application deadline is 9:00am on Monday August 10, 2026.
Date of Posting: Friday July 31, 2026
LOCATION: Various Locations
Minimum Qualifications:
- Post-secondary school education or equivalent combination of education and experience
- Minimum one to two years of customer service/office administration related experience
- Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet, and Publisher
- Experience working with a Recreation Software System
- Experience with cash handling and point of sale system
- Proven ability to maintain confidentiality
- Proven exceptional customer service skills, both written and verbal
- Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction
- Ability to work in a fast-paced team environment with a high degree of professionalism while, at times, working under pressure and dealing with difficult situations pertaining to customer service
- Knowledge of sports, preferably ice and field sports (hockey, ball, soccer, figure skating, etc.)
- Ability to work flexible hours, which will include day, evening, weekend and short notice call in shifts with most hours being evening and weekend shifts
- Current Standard First Aid, CPR, AED certification (or ability to complete within a year of hiring date)
- Acceptable Police Records Check
- Experience working in a municipal recreation setting
- Experience with facility booking processes
- Experience with ActiveNet recreation software system
- Serving as the primary point of contact for the Brant Sports Complex and the Community Services Department by answering telephones and responding to general public and user group inquiries
- Provide excellent in-person, over the phone, and online customer service at the Community Services Customer Service Desks – Brant Sports Complex, Paris Community Pool and Syl Apps Community Centre
- Posting schedules on the in-house electronic room schedule system
- Processing program registrations, facility booking requests, permits, and related documents
- Processing of memberships and dog licenses
- Administrative functions such as cash handling, bank deposits, filing, and preparing documents including marketing materials
- Monitoring of the general public
- Light housekeeping duties in office area
- Other duties as assigned
Hours of Work: 0 – 24 hours per week. Shifts vary, with focus on evening and weekend shifts. Generally, evenings (4:00 p.m. to 10:00 p.m.), weekends (various shifts between 7:00 a.m. to 10:00 p.m.) and daytime hours (Monday to Friday various shifts between 8:30 am and 4:30 pm)
The application deadline is 9:00am on Monday August 10, 2026.
Date of Posting: Friday July 31, 2026
The County of Brant is committed to accessible recruitment practices. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.
We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.
We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.
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